X-FINDER

Account deletion — X Finder MD and X-Map Log

This page explains how to request deletion of your X-Finder account and what happens to associated data.

How to request deletion

  1. In X Finder MD: open “Profile” and select “Request account deletion”. Follow the link and sign in to your account if required.
  2. In X-Map: open X-Map, sign in, open the profile menu and select “Delete account”.
  3. If you cannot sign in: email x.finder.detector@gmail.com from the address associated with the account. Specify whether your request concerns X Finder MD, X-Map Log or both apps. We will verify that the request came from the account owner and send confirmation. Do not send your Google password or sign-in codes.

What happens after confirmation

After confirmation, the account is disabled, the profile and your public finds and routes are hidden, active sessions end and push notifications are disabled. A recovery link is emailed to your verified address. You can cancel the request and restore the account within 30 days. We send a reminder 7 days before this period ends. The email also lets you confirm permanent deletion earlier if you do not wish to wait until the recovery period ends.

If you cannot submit the request yourself and contact us by email, we verify ownership of the address and register the request manually. The 30-day period starts after your request is confirmed.

What data is deleted

Permanent deletion removes profile and sign-in data, finds and their photos, GPS routes and points, VDI and search session records, custom maps, community posts and comments, ratings, reactions, subscriptions, saved materials, settings and push tokens associated with the account from the working system. This happens after the 30-day period or earlier if you separately confirm permanent deletion.

A copy of already delivered private correspondence may remain in the other participant’s archive. There, your name and profile link are replaced by “Account deleted”, and sign-in and profile data are deleted. This preserves the other person’s correspondence history.

Device data and backups

X Finder MD may temporarily store unsynchronized GPS and VDI records on the device for later transfer when a connection is available. A request submitted through the website cannot access this local queue. To remove these unsent records from your device, clear X Finder MD’s app data in Android settings or uninstall the app.

Automatic Contabo backups are disabled and the archive there was deleted on 1 October 2026. The controller may retain manual copies in local working storage for service recovery. They have no automatic rotation; data deleted from the working system may remain in these copies until the controller deletes them manually once no longer needed for recovery. The main app server is in Ukraine. Service emails are sent through a Contabo mail server in the USA; details and current information are provided in the privacy policy.

Contact

Controller: LLC “X-Finder” (ТОВ «Ікс Фаіндер»). Address: 26555, Ukraine, Kirovohrad region, Pobuzke, Teatralna Street, building 6, apartment 29. Account deletion and personal data requests: x.finder.detector@gmail.com.